Returns, Exchanges & Warranty
Everything about returns, exchanges and warranty. This policy is governed by Chilean Consumer Protection Law N° 19.496. For complete legal details, see our Refund Policy.
🔄 Can I return my order if I change my mind?
Yes. You have 10 calendar days from when you receive your product to withdraw from your purchase without needing to justify a reason. This is your right of withdrawal under Chilean Consumer Law (Law 19.496).
For it to apply:
- The product must be unused, unwashed and unaltered.
- It must be in its original packaging with tags.
- Return shipping is paid by you.
To start the withdrawal, write to info@paulfelmer.cl or via WhatsApp +56 9 4435 1695 with your order number.
Once we receive and inspect the product, we process the refund to your original payment method within 10 business days.
🛡️ How does the warranty work if my product has a defect?
If your product has a defect, manufacturing fault or doesn't match the description, you have 6 months from receipt to exercise the legal warranty (Chilean Law 19.496).
You can choose between:
- Exchange for an identical product.
- Free repair.
- Refund.
We cover the warranty shipping cost when the fault is attributable to the product.
The warranty does not cover damage from misuse: washing with hot water above 40°C, ironing the print, dryer or bleach.
To claim warranty, write to info@paulfelmer.cl or via WhatsApp +56 9 4435 1695 with photos and your order number.
👕 Can I exchange size or design?
Yes. We accept exchanges by size or for another design of equal or greater value within 15 days of receipt.
Conditions:
- The product must be unused, unwashed and in its original packaging.
- Exchange shipping is paid by the customer.
- If the new product costs more, you pay the difference.
To arrange the exchange, write to info@paulfelmer.cl or via WhatsApp +56 9 4435 1695. We'll tell you where to send the product.
Need help with your specific case?
Write to us directly and we'll help you personally.